John & Letitia
Kam and his staff have provided, for the second time in 3 years, exemplary service to myself and my wife for both our mortgages. Whenever I needed a question answered, Kam and his team was right there and always had the answer. Likely the best customer service I have ever experienced.
I cannot recommend these guys enough!! Thanks a lot Kam!
Originally posted on Facebook
noun | aux·il·i·um | \ȯgˈzilēəm\
Definition: Care, Aid, Assist, Support.
How Can We Help You??
At Auxilium we believe that your home is more than a roof over your head. It’s where friends gather, families are raised, and memories are made. Buying a home is both a rewarding experience and an important cornerstone in your financial plan. We don’t simply view a mortgage as debt, but rather an overall piece of the monetary puzzle.
Choosing a mortgage is as important as choosing the house itself; you want one that fits your needs, feels secure, and that overall you’ll be happy with in the long run. If you’re lost in the decision between fixed, variable or blended rates, or choosing between an open or closed term, you’re in the right place. Working with the right mortgage broker, you’ll spend less time worrying about your finances and more time enjoying the home you deserve.
Why Work With Us?
Mortgages can be one of the most intimidating aspects of buying a home, which is why we take the time to break down the process, explain the terminology, and determine how you can get the most for your money. While our team is here to educate you, above all we want to ensure that you receive the mortgage that’s right for you.
When you choose to work with the Auxilium Team, we:
- Save you time and provide choice. We have access to a wide variety of lenders, which gives you access to an extensive range of products and services. Unlike a traditional bank or credit union, we don’t just have one range of products, but instead, we deal with over fifty lenders who all offer a myriad of products to choose from!
- Help you avoid unnecessary risk. Our years of knowledge and experience provides us with a big picture view of what lenders look for and how they qualify borrowers. Our brokers can also identify products with unforeseen penalties, fees, and charges to save you from the financial implications of a bad decision.
- Handle all the details. We will manage every detail of the transaction with the real estate agent, lender, appraiser, credit agency, and lawyers. And we keep you up to date throughout the entire process.
Auxilium Mortgage is an accredited member of the Better Business Bureau , which includes a commitment to make a good faith effort to resolve any consumer complaints. Our team were Finalists for the BBB Torch Award in 2015, 2016 & 2017, and Winners in 2018.
Who Are We?
Auxilium is the one stop financial centre for your home. We take a global & holistic approach to the financial wellbeing of our clients; that’s why we consult on and offer mortgage, insurance, and investment products and services for you.
As an independent, locally owned and operated mortgage brokerage, we are not accountable to a national or head office, but instead, accountable to you, the client. With access to over 50 lenders, ranging from Canada’s largest banks to smaller credit unions and trust companies, we’re able to save you time and money by shopping around for the best rate and product.
Together, our team has accumulated more than 100 years of mortgage experience and knowledge that we apply to each client. By working as a team, we are able to each bring our expertise to your file. But you don’t have to take our word for it; read what our clients have to say about their experience on our reviews page, Google, or Facebook.
The Mortgage Process With Auxilium
Our team offers you options to complete your mortgage application and approval process online with us.
Mortgage financing can be a very complex process. Often, the greatest source of anxiety is simply not knowing what stage your file is at.
As we go through this process together, we ask for your patience. We are working to strengthen your application, to ensure that you get the best solution, and ultimately to make your entire mortgage experience as smooth as possible.
STEP 1: Meeting & Pre-Approval
The first step on our journey together is to get to know you and your needs a bit better. We need you to give us a call or fill out our contact form so we can call you.
During our first discussion, we're committed to understanding your mortgage needs. Our goal will be to:
- assess your needs;
- complete an application; and
- determine the required paperwork.
Next, we'll send you a document checklist confirming the paperwork needed to move forward. For your convenience and security, our process allows you to "drag & drop" these documents to a secure site.
Our team will keep you updated along the way, and once we've got everything necessary to determine your best mortgage options, we're ready for our next meeting either in-person or virtually at a time that works for you.
STEP 2: Mortgage Approval
Once you’ve given us the “green light” to handle your mortgage, we get your file off to the lender that best meets your specific needs and requirements – and of course has the best solution. It can take anywhere from 1 day to 1 week before we hear back from the lender, and we will update you with the expected timing. Our goal always is to be mindful of your deadlines and strive to meet them.
Each lender has a different process to follow, so we can’t tell you exactly what to expect. Typically, the lender will review documentation, and may require an appraisal or additional documents at this stage. It remains important to forward these details at your earliest convenience to complete your file.
After the lender has reviewed your file completely, they will issue a final sign-off, confirming that we have met all of their conditions. If your transaction involved a purchase, we will notify both you and the realtor that you are now free to remove your financing condition. Occasionally, there may still be minor information the lender requires that won’t be possible to get until closer to your closing date. We’ll provide an update and a reminder about these details so that you provide the lender with all the necessary information and your mortgage is funded on time!
STEP 3: Lawyer Instruction & Closing Review
Once we’ve received the “File Complete” from the lender, we will instruct the lawyer acting on your behalf. During this instruction process, we will send them all the details with respect to your transaction. In addition, 7 to 14 days before you are set to either take possession of your new property or complete the refinance of your existing one, we will contact your lawyer to ensure that there are no issues and everything is on track for a timely close.
If for any reason you will not be physically able to attend your lawyer’s office to sign the paperwork (such as a pre-planned holiday and/or trip), you need to notify us immediately so that other arrangements can be made.
STEP 4: Lawyer Visit
Approximately 3 to 7 days prior to your closing date, you will need to meet with your lawyer to sign the mortgage documents.
Prior to the appointment, you must ensure that you have the following items taken care of:
- You have the balance of your down payment funds accessible, as you will need to provide the lawyer with a certified draft to cover the down payment and other closing costs. Your lawyer will contact you in advance as to this amount.
- You’ve arranged for home insurance with the loss payable to your chosen lender. Our team and/or your own insurance provider can assist you with this. You will not get the keys to the property until you have adequate insurance.
Your lawyer will go through the documents with you, paraphrasing each individual section. If you would like to review the documents in detail, we suggest that you ask the lawyer to send the documents to you PRIOR to your meeting. The documents are very lengthy and you will not have time to read them while in your lawyer’s office.
STEP 5: Possession Date & Move In
Finally, on the big day, you will receive your keys and possession of the house, at your agreed upon time.
It is important to have your realtor or a third party, other than a family member, walk through the property to inspect the condition you are receiving it in. Check for things like missing lights, curtain rods, etc., or property damage that was not disclosed to you. It is more difficult to make a claim against the seller if you do not have an independent party to support your claim.
Steps 3-5 can vary a bit depending on whether your mortgage is for a purchase, refinance or transfer. Some lenders also require a branch visit before your financing is finalized. Once we’re working with you, our team will let you know what to expect for your file.
Click below for a print-friendly, downloadable version of this information. Plus, you can learn more about working with the Auxilium Team.
Auxilium is based in Victoria, BC and works with clients locally and across Canada. We are available 24/7 by phone.
Who Pays Us?
If you have good credit and require a traditional mortgage, the cost for our service is covered by the lender, which means that it is something you don’t have to pay for! Now if you have bruised credit, need an unconventional mortgage or require private funds, in this scenario there are fees. The lenders that provide these mortgages typically do not pay us for our services. These fees will depend on each individual situation, and will be clearly disclosed and discussed up front with you prior to the finalization of the mortgage.
Langford Office (Main)